Payments and Orders
I want to purchase from you. How can I pay?
Payments can be made instantly and securely on-line using Visa™, Master Card™ (credit or debit cards) and PayPal™ or if you prefer, we can also process your credit/debit card payment over the phone.
You can also pay by direct bank transfer. This normally takes longer as we need to wait for the payment to be processed. This can take less than 2 hours (if you use the Commonwealth Bank), or up to two days, depending on the bank you use.
If you pay by bank transfer, please contact us for our bank details and then after you have made the transfer, please provide us with your payee refence, full contact details and the products you have paid for.
Where do you deliver to?
We supply to every location in Australia. From Darwin to Hobart, Perth to Sydney, and all points in-between. Please read the testimonials from our delighted customers living around Australia.
How long does it take to send the goods?
If payment is received before 2pm, then the goods are normally sent out on the same (business) day.
If payment is received after 2pm, then the goods are usually sent out the next business day.
CPAP Machines need to be set up to your specific pressure requirements, based on your Doctor's prescription or existing equipment machine configuration.
Usually, we cannot despatch machines until we have this information.
Please send your prescription or pressure details to us ASAP
You can email (salesATcpapsales.com.au), fax (02 4744 2429), text or phone us (0427 299 083) the details.
If you do not have a prescription, please contact us for advice.
Auto machines can be sent with generic settings which suit most people straight away as the machine automatically adjusts to the pressure required.
How do I know when you have sent the goods?
You will receive an email from us with a copy of your packing slip or invoice together with your unique tracking number, showing the time and date of lodgment at the Post Office.
How long does it take to receive the goods?
It depends on your postcode but typically it takes ONLY 1 business day for metro areas.
All CPAP Machines are sent by Australia Post, usually via Express Post. This includes on-line parcel tracking with guaranteed next business day delivery to most postcodes around Australia. Most other areas take 2 business days and worst case up to 3 business days for remote areas including far north Queensland, WA and NT.
All CPAP Masks, Hoses and Accessories are usually sent using Australia Post's Express Service, which is a guaranteed next business day delivery to most postcodes.
Can I pick up my goods?
If you really want to pick up the goods, this is possible by prior arrangement, even on the weekend.
Please Note: All goods are shipped FAST and FREE OF CHARGE. The time, petrol and inconvenience may not be worth it unless it is super urgent.
- Last updated 16th February 2013
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